Privacy policy

The protection of your privacy and personal information is a legitimate concern. This privacy policy complies with Canadian federal and provincial laws regarding the protection of personal information and aims to explain the guiding principles we apply to the collection, use, disclosure, processing, protection, and retention of such information.


Your consent to the collection and/or use of data may be explicit (given verbally, in writing, or electronically) or implied (for example, when you voluntarily provide us with personal information for a specific purpose). In general, we will seek your consent at the time of information collection, unless required or otherwise permitted by law. You may withdraw your consent at any time, following reasonable notice.

Personal Information

We collect personal information that you have agreed to provide when making a purchase or voluntarily providing information to us (subscribing to our mailing list, submitting a contact form, sending an email or communicating through social media, mail, or phone).

We may collect information such as your name, date of birth, address, customer ID number, telephone number, payment information, and email address.

We may also collect information when you access our website. This may include your IP address, language preference, operating system, or browsing history. To collect this information, we may use cookies that will be stored on your device. During your visit to the site, you may consent to the use of these cookies for analytical purposes. Cookies are data elements placed on your devices when you visit our website and are primarily used to enhance your experience.

You can generally delete cookies from your device’s hard drive, block them, or receive a warning before they are stored on your computer, smartphone, or tablet.

Use of Collected Information

We may use your personal information for the following purposes:

  • Identifying you as an EcoloPharm’s customer;
  • Processing your orders and ensuring the provision of services and their follow-up;
  • Communicating with you when you submit questions, comments, or suggestions;
  • Informing you about our activities, products, or services;
  • Offering promotions and contests;
  • Personalizing our website based on your needs and preferences;
  • Delivering advertisements to you on our social media platforms;
  • Protecting you and preventing errors, theft, and fraud;Compiling statistics;
  • Fulfilling our legal and regulatory obligations;
  • Any other purpose for which you have provided your consent at the time of collection.

We do not use your personal information for purposes other than those to which you have consented or as permitted or required by law.

Sharing of Personal Information with Third Parties

We strive to limit the disclosure of your information to third parties to the strict minimum. Only EcoloPharm employees who require access to your information to perform their duties will have access to it.

We may share your information without your consent with the following third parties, provided they comply with the same terms and requirements as set out in this privacy policy:

Service providers, subcontractors, or agents, such as hosting providers, payment service providers, or order shipping service providers;

  • Business partners offering products and services complementary to those offered by EcoloPharm;
  • Parties involved in the sale, financing, or actual or potential reorganization of our business;
  • Other third parties as authorized or required by law.
  • Note that these third parties may be located outside Quebec or Canada.

Security and Accuracy of Personal Information

We use reasonable and appropriate security measures for the sensitivity of the personal information we collect and use. These measures aim to protect your personal information against loss, theft, unauthorized access, disclosure, reproduction, use, or modification.

Retention and Destruction of Personal Information

We retain personal information about you only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and protect our legitimate business interests.

Access to and Correction of Personal Information

We take reasonable steps to ensure the accuracy of the personal information we have collected. However, it is your responsibility to inform us of any changes to your personal information.

You have the right to request access to the personal information we collect about you. You can request a copy of your personal information held by us, subject to reasonable delays. These requests may require fees that we deem reasonable. You may also request the correction of your personal information if it is inaccurate, incomplete, ambiguous, or if its collection, disclosure, or retention is not authorized by law. If you have any questions about this privacy policy or would like information about our policies and practices regarding the collection, use, disclosure, or retention of personal information by our service providers outside Canada, or if you wish to request access to or correction of your personal information, please contact us at the contact details provided at the end of this policy.

We commit to respond to any request for access or correction within 30 days from the date of receiving your written request. In case of our refusal to provide or correct your personal information, we will inform you of the reasons for our refusal, subject to legal restrictions, as well as the available remedies.

Modification of this Privacy Policy

This privacy policy is effective as of July 2023. We reserve the right to modify it at any time without notice. Please regularly visit our website to stay informed about any changes.

Mathieu Poliquin, Director of Financial Performance, is the person responsible for access to documents and the protection of personal information at EcoloPharm.

Request a sample